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BUSINESS ADMINISTRATOR LEVEL 3

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About the course

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. 

Course Summary

IT

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

 

Record and document production

 

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

 

Decision making

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Interpersonal skills

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

 

Communications

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

 

Quality

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and apply themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

 

Planning and organisation

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Project management

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Entry Requirements

The entry requirements for this programme are as follows:

  • Must be in a business administrator role, or have a passion to gain a position in this area

  • GCSE Maths and English (or equivalents) at grades D or above

 

Duration

The apprenticeship will typically take between 12 and 18 months to complete. This does not include the EPA (End Point Assessment).

 

What qualifications will I gain?

You will gain a Level 3 Business Administrator accredited qualification.

 

Possible Careers

HR Assistant, Team Administrator, Sales or Secretary.

 

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

 

How to apply

Please click here for our current vacancies list or contact Amy on amy@1st2achieve.co.uk.

 

WHY CHOOSE US?

WHY CHOOSE US?

1st2 Achieve has a high success rate across all apprenticeships! With a 100% achievement rate AND a 100% success rate (all our learners achieved distinction). Rest assured we can help you along the way.

We have worked with over 80 employers in 5 years and are always striving to find employers that suit your role. We have endless opportunities for you to choose from.

1st2 Achieve has received 15 accreditations so far with countless other nominations.

SUCCESS RATE
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ONLY THE BEST TUTORS

Our tutors and assessors tailor each course to work around you. It doesn't matter how you learn, it's WHAT you learn. We have bespoke training plans catered to each learning style to help you pass your apprenticeship.

RECOGNISED QUALIFICATIONS

All of the apprenticeships we offer are through recognised organisations. Every course is employer recognised and will help you gain a career after the completion of your qualification.

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We have a dedicated team that are here to help you every step of the way. Our response rate is like no other. We are here to answer all your queries, help you wherever we can and support your needs throughout.

Address

Unit 4, 4 Paddock Road, Skelmersdale, WN8 9PL.

Phone

0300 165 5099

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